Ana Maria

Review of Rally Auto Group

I don't give them ZERO because I can't. THIS IS T...

I don't give them ZERO because I can't. THIS IS THE WORST PLACE TO BUY A CAR! I purchased a 2019 Hyundai Santa Fe which was a lemon. It took Hyundai 53 days to give me a new car because Rally auto group of Palmdale would not send them the paperwork on time. This put me in strenuous situation, because I was in California just to get my Master's Degree, I live in Orlando Florida. Because of them I was forced to rent a vehicle for almost two months which cost me over $4,000 and I was never paid for that. Rally Auto Group would not lend me a vehicle. They were nasty and unwilling to cooperate. Tony Anaya was my sales person and when I had the problem he disappeared. Art Reyes in Service, was very rude... he basically told me that I didn't know how to drive. Well, I was an instructor between 1994-1996. They tried to convince me that the car shifting to the left was the drivers assistance, but I have the same car now and it does not happen. Every time I wernt there they made me wait for hours and they did not resolve the situation. Brian was very nice though. I do not recommend this place at all... Very irresponsible!
PD: I was told that in some cases they resolve the situation in as little as 48 hours... It took Hyundai 53 days to give me a new car. They tried to force me to get the old car back even after the Better Businees Bureau and the Lemon Law ordered them to give me a new car. Please do not use this place or you will regret it . Go somewhere else!