Saif Mohammed

Review of Cowles Ford, Inc

Horrible communication but good work on the car. I...

Horrible communication but good work on the car. I came here to get my passenger side mirror fixed which was missing the cover and the actual mirror. Josh miller went out and looked at my mirror and said I need the cover which will cost about 200 bucks. I paid for the cover. As i was leaving Josh apologized and said he made a mistake and he didn't realize that I along need the mirror which was going to cost about 200bucks more. So i paid another 200 to get the mirror. 3 days later I came in to get the work done. It took about 2 1/2 hrs . I went out to look at the mirror and realized there was still some broken/missing parts. I came back to ford few days later and spoke with the service department manager Matt and he said he knew what he was doing and he'll take care of everything. Never quoted me a price and told me I was all set to come in the next day to get the missing/broken parts fixed. The next day I come in i speak with Shawn Wilcox to drop my car off. Shawn never quotes me on the price either. When I come back to pick my car up they tell me I have to pay 400 for the part.

Overall I loved the work they did but I hate that their communication skills are terrible. Matt ended up reducing 70 bucks