Mari Littlejohn

Review of Thifty Car Rental

Had a reservation set up through Thrifty online. Q...

Had a reservation set up through Thrifty online. Quoted me $78.07 for what I needed. I had my plans set and booked so when I was informed that it would in fact cost me $209.26 to rent the car. I was unable to cancel to make other, better priced arrangements due to time constraints. I am very upset at the fact that $100 dollars of charges were because I was under 25. I understand company policy but when I am a blue chip member and they have all of my information-drivers license,bday, credit card. I DO expect that to be on the quote. In fact if they had been up front I could have had my passenger reserve the car because he is over 25. I was informed at the desk when I tried to get the arrangements in his name that it cannot work like that because it takes 3 days to set him up as a blue chip member. I RESERVED THE CAR DAYS BEFORE WE PICKED IT UP- I COULD HAVE SET IT UP BEFORE WE LEFT IF I WOULD HAVE KNOWN ABOUT IT. Their dishonesty makes them money which infuriates me. Also there was a $48.58 airport charge added to my bill. I feel like they have been working with that airport long enough to be able to know about the fee and also apply it to their quotes given out online. I feel as if this company is deceitful and lacks integrity due to the large variance in quote vs actual cost. This is my first time renting from Thrifty and I was very disappointed with the service, the car, and the fact that I had to pay more then my budget due to a crap ass "quote". Not only that but I could not use the credit card that I had reserved the car under (The computer system had a hard time reading my card,when I told her to put the numbers in manually I was informed that management writes up employees do that. Which is a stupid policy and forced me to allot my credit card points bc the lady at the desk was afraid of retaliation.) When I picked up the car it was dinged up and scratched on the outsideThe inside was even worse. All the seats were severely stained and it was clear that the car had been smoked in, faint smell when I turned on the ac as well as cigarette burns by the driver side window. I am very upset don't rent from these guys even though they have "the cheapest rates" that is only on quotes when you go to actually make the purchase bet your ass its not going to be what you promised. I sent two emails about it last week and have yet to get a response. Poor customer service all around.