K

Kimberly Chae

3 years ago

DO NOT GO HERE. This is my moms doctor and since s...

DO NOT GO HERE. This is my moms doctor and since she has a language barrier I've been handling all of her medical/appts/everything and this is the worst office I've ever had to deal with. The doctor himself is wonderful, but at this point it's getting to where the lack of any good staff members is outweighing the good of him. Whoever does the hiring/firing here really needs to assess their employees. The fact that such a good doctor has such incapable staff is really disappointing. I have to wait weeks for a call back, if I even get one, and when I leave messages for the staff they will totally disregard anything it says. Just getting one prescription for my mom handled, has taken almost one year now. And granted, yes things moved slower during Covid lockdown, but even in the months since I can't get anyone to actually do their job and help me get it sorted. If my mom didn't like the doctor, we'd have been gone a long time ago. And to be honest I'm still going to try to get her to go somewhere else because the amount of bs and non-responsiveness I've had to deal with from this staff is disgusting at this point. I fully plan on informing the doctor of all this next time we go in for my mom.

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