I made an order in November. Didn't hear from anyo...

I made an order in November. Didn't hear from anyone for 3 months. It took forever and was difficult to talk to someone on the phone (can't leave a message because their system is broken), and when I did finally talk to someone, I was told only a few more weeks. By the 4th month, I canceled the order. However at month 5 the order showed up at my house anyway (after they refunded my money 2 months prior). This place doesn't seem organized in the slightest. I will be returning this jacket.