I met Chris Law President/Partner Suburban Office ...

I met Chris Law President/Partner Suburban Office Sales & Lease on April 8,2020 regarding leasing or sub leasing space.The meeting lasted over an hour or so and all the details were discussed and agreed upon along with his commission.He told me that i will get email from him regarding agreement of engagement on April 9,2020.
I did not get any email from him.I waited for few days but didnt get any email so on April 14,2020 i send him the email regarding contract but he did not reply.I send another email on April 20,2020 but he didnt reply again.
I called his office once and his cell 3 times and text him aswell.On April 23 2020 i called him and left voice mail but still didnt hear back from him.
Now my questions to the management are
1-Is he ok and feeling well?
2-Is this the normal way of your company of doing business, your team prefer not to keep their promise,dont reply to emails or dont answer phone calls?
Mr.Chris Law seems like a nice guy but i am profoundly disappointed with the way he projected himself professionally.
I hope your company will look into this and train its staff accordingly and make them understand that sometimes its as important to say NO as to say yes.
If Mr.Chris Law was unable to carry on with this project he should have told me point blank rather than playing hide and seek and not replying to me emails or not answering my phone calls, it wasnt a big deal and we would have parted way gracefully.
I wish him all the best and hope he would not do what he has done in this case with his future clients.

Thanks