Derron Cyrus

Review of Design Hotels AG

Arrived early and received a very unfriendly, how ...

Arrived early and received a very unfriendly, how can I help you from a guy peering over a balcony. He then informed us that we could not check in till 3:00 pm, but offered to store our luggage. We then sat a coffee shop next door and observed another couple arrive at 2:45 pm and check-in. After approaching the attendant and asked about the check-in time, she seemed confused. We stayed there the night of the power outage, and the hotel did not seem prepared for the event, but we received a battery-powered lamp. After spending the night with no power, no hot water, we checked out and headed to San Francisco. This hotel is in a great spot, but there seems to be an atmosphere of not caring and confusion. The rooms are also small, and the decor needs some refreshing, The bathroom was excellent, and the bed was comfortable. The following morning, we were greeted by a very nice gentleman who done his utmost to help us, and even offered to find a place to get a coffee (power still out), and also offered us as much time as needed to determine our next steps.