I signed up with them 2018 on annual review they w...

I signed up with them 2018 on annual review they want access to your bank via online to see statements I refused and sent screen shots of my expense and income my income low so they are supposed to decrease my payment no my payments are still they same I do not know how they work it out.

I had a housing benefit overpayment and told them about all my creditors it was not added on even when I contacted my creditors some where not paid for months others are been paid peanuts.