Karen S.

Review of Empire Today, LLC

Have been a customer of Empire for 15 years. The l...

Have been a customer of Empire for 15 years. The last carpet they Installed is only three years old and is already matted and the fibers won t raise even though yearly steam cleaning and regular vacuuming is done. The sad part is they advertise so much about their 10, 20 or 30 year carpet warranty and for them to come and inspect the carpet to put a claim on the warranty they charge you $100 just to inspect it. With no warranty that the warranty of the carpet manufacturer will cover it. This is no way of doing business and keeping loyal customers. What is the point of saying it has a warranty when they will charge you to look at the warranty and won t even confirm that they will cover it. You completely lost my business.