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Rented a Rug Doctor to shampoo my carpet. As soon ...

Rented a Rug Doctor to shampoo my carpet. As soon as I tried to shampoo my carpet the machine stopped working after 5 minutes. The next day I had a very early flight and was told I had to bring it back right away to get my money back. I explained to the manager, his name is Mario De la Llana on the phone what happened with he machine and how it did not work. He kept telling me to bring it back right now, I explained that I was on my way to the airport and could not do this. I explained that my girlfriends brother would be returning the machine later that night when he got back from work. He kept going back and forth with me in a hostile attitude but reluctantly agreed to refund me if the machine's meter showed that it was not used and if the machine was brought back that day. My girlfriends brother brought the machine back but I never received my refund. One week later I get back from vacation and go visit the store to speak with management. Mario was actually there who very rudely and in a disgusting unprofessional manner kept telling me that I would not get a refund because when my girlfriends brother brought the machine back he said there was nothing wrong with it. I kept telling him I spoke with him and he did not say anyone asked if the machine worked or not. I kept trying to reason with Mario and explain that it is very unfair to charge me for something that did not work and asked why he did not run the meter like he said he would to see if I actually used the machine. He would not answer my question and kept saying that no matter what I said I would not get my money back and he would not give me a refund. I then told him I would call corporate, which he gave me the number to. I asked for a copy of my paper work for the machine and Mario literally slammed his fists down behind the desk and yelled in my face that he would not give me anything and would not help me with anything. I asked him if he wanted to fight me or something, I was not sure what was happening, he said no but he will not help me anymore. I explained to him it is truly sad for ShopRite to have someone like him representing them, it is not even about the $48 I spent on the machine anymore it is about the principle that if something did not work and you promise a refund to follow through. I guess he does not know he does not just represent himself but the entire ShopRite Corporation as well. I am in management myself and have dealt with many issues, never in my life would I even to think to deal with an issue the way he did. I will be calling corporate to explain the situation.

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