FWIW I went in expecting the worst, and my attitud...

FWIW I went in expecting the worst, and my attitude reflected this. Having spoken to several incompetent comcast CSR's recently my expectations of an in-person meeting was low. However once I met with the nice, friendly, VERY competent and knowledgeable person (I wish I could remember his name...sorry) he was able to address my concerns and resolve them quickly. I simply had to return some equipment (last experience resulted in "missing" equipment after a return) the specialist was able to accept the return, provide a receipt and verify that my account was changed correctly. Thank you!!! It's not everyday that Comcast has managed to wow me, this was the rare exception for me.
Not sure that I have ever had good words to say about Comcast, this is truly a first for me. Thanks again.