Pros: Views, nice trails, Corey gave nice tours, b...

Pros: Views, nice trails, Corey gave nice tours, bed was pretty comfy

Cons: Our private hot tub did not work the whole time, we did not receive the complimentary bikes that are supposed to come with the casitas (nor were we contacted when bikes were available like we were told we would), floors in room were dirty and sofa bed had food in it upon arrival; piles of dog hair from previous guests' grooming laid on our patio for four days despite reporting it on the first day; room service dishes sat on our porch for days. Pool opened second day without the bar. Hammocks weren't hung until the third day.

The most disappointing part of the stay was Mickey's response to our request for accommodating a discount during for our stay. Our total tab was over $10K and they took off less than 5% when the experience and level of service we were sold was not even close to being delivered. I never ask for discounts or refunds, but this stay completely missed the mark and the guest recovery process felt like no one on the management level was willing to accept responsibility.