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Review of PTCL Headquarters Islamabad

I am disappointed to say that PTCL's service is ve...

I am disappointed to say that PTCL's service is very poor and a total failure in DHA Phase 6. Its been 2 years ever since I have my connection with PTCL. The service has been pathetic. Not a single time I felt my net was fast. I requested a month ago that I need to upgrade my DSL connection to VDSL through 1218. On the helpline were PTCL representative female dealing with this matter. She kept promising that whichever connection I prefer to have it shall be done. I told her that I faced an issue from their technical guy.named "Faisal". Everytime this guy comes he says there isn't any support of optical fibre or VDSL coverage in our area. Why am I dealt like this? He claims that false information is given by PTCL and it is their mistake to not tell the exact information. I called PTCL and told them this. They kept me on the waiting line for 15 minutes. Such poor service that they don't care if some customer is waiting and the guy on the line kept saying "Aap line per wait kare". Am I his servant that I keep waiting? There is a limit to everything. Slowest Internet, 20 year old technology used and worst customer service by any telecommunication company. Just recently in 2019 I got VDSL connection by PTCL for another portion in the house and it was accepted. Now instead things went a step ahead towards betterment. The technician and supervisor named "Shabaz" do nothing at all. They don't even pick calls when the internet is out of service. What sort of supervisor he is? I am so disappointed as a PTCL Customer all their bills are paid on time, but continuously they provide the worst service. No support for GPON, VDSL and no proper answer to any question I ask. Since 2 years they are dodging that Optical Fibre will be available in DHA Phase 6.

After all this observation I hereby decide to cut all connection with PTCL. I will never recommend your company to anyone and tell people your service and dealing isn't professional. Your charges are high in terms of not providing the public with good internet and fulfilling their needs to watch channels which mostly are not available. Extremely low reception and variety. Many sports and entertainment channels are not present. I don't understand what age you guys are living in. Atleast if you mention Etisalat on your website be like them. Worst Internet Service in Pakistan. PTCL. Really it doesn't make you any difference of what you guys are providing.
Kindly show this e-mail to CEO and Customer Care Officer.