Kyle

Review of Kempinski Hotel Ajman

I wouldn't stay here again. The only good thing ab...

I wouldn't stay here again. The only good thing about the hotel is the Zanzi Bar, even though service there was very slow. The hotel is dated and needs to be refurbished, especially the rooms and the hallways. Service was slow and I didn't find the employees trustworthy. There was no clear process and the employees were very slow even though there was a long line of people waiting to check in and check out at the same time. When you check in, they take 100 AED deposit for the towel card. When I finally got the attention of the employee (I was later told his name is Basem) so I could check out, he made me sign a form saying I had received my deposit back even though he didn't actually give it to me. I told him I refused to sign until I received my deposit back. He said: "oh, I didn't give it to you?" He was acting dumb like he couldn't remember. This is why I don't find the staff trustworthy. I was not impressed with the overall experience or service. I couldn't wait to get out of there!