Brandy Brown

Review of Dixie Stampede

Being locals, we have been to Dolly Partons Stampe...

Being locals, we have been to Dolly Partons Stampede several times, but hadn't been this year so we decided to go back because we usually have a wonderful experience. I called Dolly Partons Stampede and made reservations for 9/25/2020 for the 6 pm show.
Why am I leaving a 1 star review for one of our favorite places?
We were lied to from the time we made our reservations. On the initial call we went through the how many people etc. She asked my name spelling etc. I asked where we were seated, we wanted the South side preferable on the curved section of the arena. I was told that is exactly where we were, we were given seats on the north side (more on this later)
I believed her and went on with my evening, I recieved my confirmation email and saw my name was spelled incorrectly and honestly didn't pay much attention to anything else.
The day of the show I call to see if it is important that my name is spelled wrong, they fix that. It was around 2pm on 9/25/2020 and I asked if they were letting the children do the chicken chase because my daughter really wanted to do it, I was told NO that because of COVID the staff was doing that part. So getting my child dressed i told her her shoes did not matter because there was no chase.
So we get there and are quickly rushed through the temperature check to get in line, someone in our party had a broken ankle so we took the elevator after buying our SOUTH flags because we were told we were sitting on that side. We then find out there is no pre-show and we now get to stang in a very crowded upper room (no social distancing possible) for well over 40 minutes no chairs to sit in for those unable to stand for long periods. No way distance yourself from anyone.
After 40 minutes of standing in line we are shuffled into the NORTH side with our SOUTH flags. And not where we were TOLD we were seated at. I just told my family of 5 that we were going to have a good time no matter what.
Our server was fantastic, he could tell we were upset.
He then comes around to check my daughter's shoes
FOR THE CHICKEN CHASE that she had been begging for a week straight to do and we were told that same day that it was not happening.
When my daughter realized what was going on and that she could not participate she was in tears.

Needless to say I was livid, having paid around $295 for Tickets and flags only to be completely LIED to about everything. I seek out a manager, never told me his name or I was just to angry to hear it, but he was about my height 5'4, and very condescending. He said he had been very busy moving people around, i said well we were not where we were told we were going to be either.

I explained the issue and he said that it had to be the place we booked it through that lied, and i said I booked it through them directly, he then said I must have called about the chicken chase before they started doing it again the day before.... I said well thats a little strange because I called that day at 2pm.
He had no excuse for the seating issue, his only remedy was to bring my daughter a medal and one of the imagination library books in lieu of her not getting the actual experience that she wanted that we had tried to arrange and that she was initially chosen for.but missed out on because we were lied to repeatedly. I have seen fast food restaurants do more to try to remedy a situation than this manager. This manager just repeatedly made accusations that this was my fault never took any of the blame never. And when he came to bring my daughter (still in tears a medal and a book) he tried to give it to me, i told him he needed to Apologize directly to my child. He handed her the medal and said here you go a book from dolly in a condescending tone. NO apology was ever given.

A free medal and book, while a nice gesture will not make up for the experience that my daughter missed out on, not only was she sad that her flag didn't match anyone else's but she was also in tears about not getting to do the thing she wanted to and WOULD NOT have missed out on if we hadn't been lied to.