Unhelpful company and extremely rude staff sent go...

Unhelpful company and extremely rude staff sent goods to wrong address. The blame customer then refused to deal with courier and demanded customer done it finally got damaged and defective goods still there trying to avoid refunding.
They pretend to be running from a business unit 11 it's actually a unit it is a number of a domestic house one address they use on ebay appears to be a NHS bloodbank.
I advise you Avoid this company at all costs due atrocious customer service.