Not sure what happened with this place but they ha...

Not sure what happened with this place but they have gone downhill very fast. Refinanced my mortgage and they have been unable to correctly set up automatic payments, even though the payments were set up automatically on the previous mortgage AND I've submitted the required paperwork 3 times. Incompetent doesn't even begin to describe the folks in customer service, and when they say that a branch manager or supervisor will get back in touch with you, it's a lie to get you off the phone. I'm close to refinancing at a higher interest rate simply to not deal with their horrible service anymore.