Jaime Portillo

Review of Feldmar Watch Company, Inc.

Overall experience was excellent with pricing for ...

Overall experience was excellent with pricing for my Oris being very competitive. Just slightly above grey market with Feldmar having added the peace of mind of the manufacturer s warranty for my new timepiece. To note, I have previously visited this store to window shop and also to re-size an Omega bracelet.

My Review:

Likely due to it being around noon when I arrived today was the lack of greeting when I walked in to the retail space. From neither a security guard (who usually is but was not posted at the entrance) or any sales associate. This is not a big deal though as my expectation waking in was that they would have a lot of customers in already. That was not the case and it seemed to be slow for a Saturday afternoon.

My only gripe (I ll try to make this short); After looking around at many display cases and finding the three watches I planned to try on prior to my visit, it finally took a couple of minutes of me awkwardly looking around for someone to finally ask if I needed assistance. The first was a gentleman who asked if I needed help, in which I replied that yes I was ready. As I waited for him, this person proceeded to help someone else. As you can imagine that is and can be very frustrating. As my T-shirt & Jeans self and imagination ran wild, I was very annoyed at all the likely reasons that I was snubbed of someone s time. In that person s defense I am sure that they receive a lot of widnow shoppers but that still does not excuse the fact that the situation was not evaluated properly or professionally. I can think of many questions that can gauge a person s interest and to determine a potential sale...

The second interaction is where the experience turned positive. Lorel spent the time to show and let me try on the few watches I have researched. All while answering questions and suggesting some alternatives. While I ultimately chose one of the few I planned to see, she still took the time to help me back and forth at the different brands while I made my decision. I am very happy with how the visit turned out and am very happy with my new Oris.

I ll be back again, Thank you!!