The customer service department is terrible. KVK T...

The customer service department is terrible. KVK Tech has no doctors on staff and the customer service stinks. I always do my homework before taking a prescription and call up the manufacturer to ask all of my questions to the medical staff, so that I can safely and effectively use my medications. Lilly, Sunshine Pharmaceuticals, and Bristol Meyers Squibb all have doctors on staff that help me to better understand how the medication works in my body and how it could interact with other supplements, body weight, etc. I read product inserts, but there is limited information on those.

I called this company, was redirected to a very poor connection with a 3 second delay on every word I spoke, and talked to two people who told me to "talk to my doctor." I think that is terrible practices- I want to talk to the people who make this medication and I am not going to bother my doctor, who has 100 other patients, to explain how a medication works to me. I just got off the phone, and in the 27 minute phone call I was put on 3 holds and talked to 3 people only to be told "we do not have that information, talk to your doctor." Why the hell would they be working at a pharmaceutical company if they know nothing about the products? Call up customer service to be told "I don't know." KVK is really not impressing me right now. It sounded like they outsourced the phone services to an overseas firm too.

I have gotten prescriptions before and not taken them when I get service like this from the drug company. I want to talk to someone who can inform me on the proper way to use a drug to mitigate and potential side effects. If the customer service stinks and there are no doctors on staff to talk to, I do not have confidence that the medication was well made at all. I see why KVK Tech got two warning letters from the FDA in 2020. I will give my prescription back to the pharmacy and find a new pharmacy that gets a better supplier's medications. It's not worth the risk its not like these are vitamins and some inactive ingredients can cause real harm to the body.