Currently still hospitalized but the woman who com...

Currently still hospitalized but the woman who comes to take payment believe her name is Ana, I am absolutely displeased and felt offended by her. She various times has a way when she speaks to diminish what a patient is feeling. Ex. My pain and her expressing how she feels i feel today or yesterday based on look. If she is not a doctor not a nurse and much less the person in pain, and just someone collecting payment she should keep comments like that to herself! It is rude and insensitive, to top it off with an attitude if you express disagreement.
Everyone else has been wonderful her I don't know how you let her talk to patients and her putting her two cents. I'd to like say taking payments and all that is not the issue its really those comments that take away from someones pain. How often does she do that without supervision.