I went back to the counter in Bergen op Zoom for 2...

I went back to the counter in Bergen op Zoom for 2 hours. Have received a code there. I should be able to use this according to the lady. It works from no sides. Now I am advised to request a new digi-D. Is this serious now? Do I have to take another day off and 150! drive for a new kilometer ??? By telephone they are no longer accessible while there would be an evening opening according to the answering machine! We can't make it any easier!