Hugo

Review of Virgin Active Hampshire Tennis...

I joined this club at the beginning of the year an...

I joined this club at the beginning of the year and have been extremely disappointed with the service so far. After a week of joining I asked to be moved to the Port Solent club because I find it a lot easier to get to and would also allow my partner to join me. I ve highlighted that I would be upgrading my membership to an annual membership (I m currently on a 3 month membership) and also adding my partner as an extra member. After waiting for over 1.5 weeks I ve got a reply (after prompting them several times) saying that I will not be allowed to move because I m still within my initial 3 months period. I ve replied highlighting that I know that there is a level of discretion on this rule and that David Lloyds would be getting a much better deal given that they would gain 2 members for a minimum period of 1 year instead of just one member for 3 months.
I ve also requested the GM to contact me to discuss the issue further (which is the escalation procedure described on their site). This was two weeks ago and I m still waiting for a reply!