After 10+ years, the relationship has soured. It h...

After 10+ years, the relationship has soured. It has gotten to the point of contacting executive management in order to get subordinates to do their service jobs for this relationship. It's terrible. Ignored calls, ignored emails, flat refusal to provide certain services, confusion over assigned duties, dealing with exasperated attitudes, it's just terrible. I truly blame leadership. With proper leadership, these things would not exist. They had great leadership in years gone by. They are a sinking ship and the captain has abandoned it all. I wish them well!