Came in from out of town and planned my entire day...

Came in from out of town and planned my entire day around coming here. Arrived less than 1/2 hour after opening, and was told we needed to book a tour in advance.

It doesn't mention this anywhere on their profile pages (for example this google places page). I was told I'd have to choose between sampling or being on the waiting list.

Why couldn't I sample while being on the waiting list?