I should have taken Empire's rating into considera...

I should have taken Empire's rating into consideration before contracting them. The initial sales rep was nice, professional, and convincing. She professed Empire displayed impeccable service, close to no other. However.......once the contractors started, the problems started. Day one, only 2 workers came and they didn't get to my home until approximately 12:30 and left at 5pm. I contracted Empire to remove existing carpeting, tile, and lay underlayment and flooring to over approximately 1400sq ft. I was told by the sales rep this would be a 2 day job. Why would they only send 2 workers? Why would they arrive so late in the day? The following day they arrived at 8am, which was reasonable. They worked throughout the day and left at 5. Prior to leaving the lead worker stated he was tired and would like to have Saturday and Sunday off. I agreed because I don't want someone working if they are tired. On Monday when they returned they brought an additional worker totaling 3 workers. They worked again throughout their entire day they. At approximately 7:00 p.m. I went downstairs and saw that my basement was flooded.. There was water pouring from the ceiling directly above my bathroom. We attempted to turn off the water to the bathroom however water with steel pouring out of the pipe in the ceiling. My husband was able to angle his fallen to determine that the workers had pierced the pipe with nails causing the pipe to spew water. Several important documents were ruined due to the flood and the water pouring out of the ceiling into my husband's business final. My husband had to mom for approximately an hour and a 1/2 due to the water being unable to be shut off until someone came to our home. We called the Empire contractor back and he stated he was not a plumber and directed me to call a plumber. After my husband finish adamantly telling him he needed to come back he eventually came back with a friend that was a plumber however his friend could not fix the leaks. However the friend did shut off the water to the home and we did not have water from 10:00 p.m. at night until 10:00 a.m. in the morning until a plumber could come to the home and fix the leaks. I call Empire several times for resolve however being after hours, we could not speak with anyone. In the midst of having no water we found a nail sticking approximately 3" up out of the underlay meant that the workers missed. Thank God no one stepped on it however if we would have stepped on it we would have been in the ER that night. Eventually a plumber came out and fix the piping issue once the doll was done on the 4th day at 6:00 p.m. I notice that the quarter round was not completely finished as well as the workers left nails, debris, and pieces of wood in my bath tub that I had to clean out and take out. I do not recommend Anyone contacts or contracts Empire for services in their home. this was a nightmare that customer service was not willing to compensate us for the time spent mopping, the important papers lost, and the mental stress that this ordeal has caused.