Although I was prepared to use the drop box to lea...

Although I was prepared to use the drop box to leave my keys and park the car in the lot for a morning appointment, it was a pleasant surprise to see the new extended service hours. The tech writer greeted me by name when I pulled into the service area and happily accepted the coupon I had for the new brakes. I also had some additional work done and instead of using the coupon I had presented, they used one which provided even greater savings. No business can provide perfect service 100% of the time; however, every time I've gone to Koons, they have taken the time and made the effort to ensure my satisfaction.