Very upset and disappointed in this company my mot...

Very upset and disappointed in this company my mother paid a lot of money for a chair from this company. It clearly says on the paper work that the chair is a unique high leg lift/ Dual motor when i called up on behalf of my mother I was dismissed and told that is neither here nor there what the paperwork says.

I find it disgusting that they have sent a remote control for a single motor chair and refuse to replace it or do anything to correct this issue they have just taken her money and now couldn't care a less if she is happy with what she has received or not really bad customer service.