Cadence 55

Review of TuGo

I obtained a travel policy for my daughter while s...

I obtained a travel policy for my daughter while she was in Europe. She had a small medical claim of around $100.00. In July her policy expired and I called TUGO to extend. I did not know how long she would be travelling but took out another three months on the understanding, I could either extend, or cancel if she came back early. She did come home two months early and I just called to cancel the policy. I was told that I could not get a refund because we had made a claim . The refund to which I am entitled was more that the claim amount paid. Further, I asked why I was not given a new policy when the old one expired and when I mentioned I was unsure of the return date, why this clause was not pointed out, in which case I would have extended one month at a time. I was told I should have read the small print on page four. The policy wa 63 pages of small print. Who reads that??? I am extremely unhappy with TUGO and extremely unhappy with my credit union, Coast Capital for referring them to me.