Vitaliy S

Review of Castle Hotel & Spa

We went there for dinner and had a great time so w...

We went there for dinner and had a great time so we decided to book two suites for our pre-wedding festivities. A week before the wedding i was called and told our suites had been given away to some visiting politicians, even though i prepaid a deposit on both rooms. In addition to this we were supposed to take pictures on the grounds which the previous manger advised we would be accommodated for. This was apparently no longer the case and we had to vacate and check out by 10 am because the rooms would now be needed for the politicians.They offered us two smaller rooms, the two smaller rooms were inadequate for the bridesmaids and which i explained to the manager, as well as we would now not have a picture venue due to the timing of the wedding in a few days, the manger refused to accommodate and advised that if we didn't like it we can go elsewhere. So 5 days to the wedding i had to book a new hotel in the area for 14 people and book a venue to take pictures. The hotel still has not refunded me my deposit. They were very unapologetic and were happy to get rid of us even though we booked two suites and spa packages.