Leila

Review of MedStar Health, Washington Hos...

Horrible experience trying to get my medical recor...

Horrible experience trying to get my medical records. After sending in a request and following up by phone, I'm told it will take 3+ weeks to process. This cuts it very close to when I need the records for an important second opinion appointment. The person who I speak with in the medical records department does not care and responds that there is no way to request expediting but does confirm that they have my records and she "sees them all in the computer system" and they are processing. Nearly a month later I get a copy of my original request in the mail (they refuse to email even though they offer an option to tick send by email on their form) and all that accompanies the request form is a stamped message saying "no records found," which is completely inaccurate and also doesn't track with what was confirmed. So awful - this sheer lack of patient care and lack of standards of administration is putting people's health at risk!