If it is possible DO NOT PICK this health agency e...

If it is possible DO NOT PICK this health agency extremely unprofessional they don t call you back if you have an issue. I ve had an issue with a doctor in early July about an incorrect diagnoses that had me taking unnecessary pills. Never got a call back. I filed a complaint the person handling my case NEVER called me, in the resolution letter they send out it says call if you have any questions. Still to this day haven t heard from this person I left 2 voicemails in early July. Finally got a call from another resolution specialist that was working on my case. She was extremely rude and actually hung up in my face and cut me off from speaking multiple times.. Did not allow me speak about my issue. Refused to help me understand why it has taken so long for a call back. I filed this complaint august 4th and requested a callback the call back is supposed to be within 24 hours or 5 to 10 business days. It took them 3 weeks and only because I called to ask, she actually called me in the MIDDLE of me calling customer service about it because the customer service person sent a notification to her so she might have saw it and immediately called. Without a doubt she would have NEVER called me if I didn t call customer service. Absolute horrible agency. Please save yourself the time and stress dealing with them.