One of the most important drawbacks is the attitud...

One of the most important drawbacks is the attitude of the staff towards visitors. Total staff. The doormen, if you can call them that, turn away when they meet and leave. Administrators do not always notice you, argue with each other in front of a guest. Administrators at the medical center do not call you to warn about the cancellation of the visit to the doctor. They are rude frankly. The nurse asked to wait FOUR HOURS FOR ANALYSIS injection !! Only the maids were normal. Although the cleaning is just for show. I would also like to note the work of roomservice. Having asked for a bottle of champagne in the room, we received an invoice written out by hand and with an amount of three hundred hryvnia more. They asked to pay the bill immediately and in cash. Mu Explained that they allegedly did not manage to change the prices in the room menu, but in the system it is already more expensive. Despite the fact that the system was frozen, and the bill had to be written out by hand. I didn t see the point of going and asking the hotel administration, with such an attitude towards guests. We decided everything with the waiter on the spot. The money was returned. No apologies. But they returned. In general, one gets the impression that wild people work in the hotel. They don't greet each other when they meet, they hide their eyes, moo in response. But the service is the lion's share of your opinion about the place. Sad ...
Now about the hotel itself. The repair is out of date. Nowhere in the hotel are there any hooks or anything where you can hang a towel, bathrobe. Nowhere. Not in the room, not in the spa, not in the dressing room. One of the rooms smelled eerily of sewers upon arrival. The hygiene kit includes gel and conditioner shampoo. And that's all. No body lotion, no separate hair conditioner. The minibar has never been refilled in seven days. Outdated gym equipment. Poor Playground. One of the hammams is simply nonexistent.
About treatment. The cost of living includes a consultation with a therapist, who is supposedly a gastroenterologist. So, if you have not brought any test results with you, then no one will send you for an examination. And they will prescribe you a treatment based on your oral explanations. That is, poking your finger into the sky. The water in the pump room is weak. It is very different in quality from the water in the city pump room.
Nutrition. Normal, normal food. For breakfast they don't make an omelet at your request, only through room service, coffee is normal, only paid. They probably haven't heard anything about cheese cakes, debugs, pancakes. There are no desserts either. There is a croissant and a couple of cookies.
Of the good I can mention the pools. Well, perhaps that's all.