Shane Powell

Review of Hauna Prince Hotel Salon

I'm basing this rating on my visit in July 2016. ...

I'm basing this rating on my visit in July 2016. After a couple days there, I would have given it 4 stars. It was dated and the rooms smelled a little musty which I'm sure was from visitors going to the beautiful beach and the pool. It was a good experience, but not worth 5 stars at that point. My wife I got married on the beach there and then we went out to dinner the next night and she got food poisoning. The hotel staff and service was WONDERFUL. It was late when we got back to the hotel and the shops were not open, but we called the desk to find out if there was anywhere to get some ginger ale and some trash bags for unpleasantries. They were more than accommodating and brought them to our room within minutes. They even provided us with detailed directions to the nearest hospital if we decided to go which my wife was insisting on not going. The next day they called to check in on us and when I went to the small cafe to grab some breakfast and gatorade for my wife, Tea that was working there was so helpful and nice and didn't charge me for the gatorade when I explained it was for my wife and what had happened. The next day my wife and I went there together and Tea remembered and asked how my wife was doing. I realize hospitality should be expected at hotels and resorts, but our experience with the hospitality here was amazing and Tea deserves special recognition. It was the hospitality that got them the 5 stars and they deserve it. Obviously things can change, people can change and the experience may not be the same. Since it's undergoing renovations, I'm sure it will be a great place to stay. I honestly can't wait for a chance to go back and this would be where I would choose to stay again.