We have 2 small children and reserved a mountain s...

We have 2 small children and reserved a mountain suite with a King bed. In the pictures online there is a door between the bedroom and the living room, which for kids is a big deal and we paid extra to get this. Instead we got a smaller room with a Queen and no door which made the first night a long night where both of our children woke each other up and none of us slept much.

On the second day there was no cleaning service so we did not receive fresh towels or even toilet paper.

To make things even worse, during our son's nap time the next afternoon they had roofers repairing the roof. It sounded like a construction site in our room with loud music, nail guns, hammers, and other loud noises directly above us and coming down the chimney. My wife called me in a
panic because nap time is precious. On the phone, I could barely hear her because of how loud the noise was. My wife then called down to the reception desk 4 times to ask them to stop the construction. Nothing happened over the course of TWO HOURS. Nap time was ruined. Instead of getting the roofers to stop, they finally had us pack up all of our bags and check into another room. This room looked just like the pictures which left me wondering why they gave us the other room to begin with. Not impressed with the Sundance Resort.