TERRIBLE HOSPITAL! SERIOUSLY! I called to check on...

TERRIBLE HOSPITAL! SERIOUSLY! I called to check on my brother, because he had been brought to the ER. I called for HOURS, literally from 2-8pm and it kept saying their reps were TOO BUSY, with other callers. For SIX HOURS? So I called at 6:17a the next morning--6/21/2020--I decided to just call the main number instead and what do you know, someone FINALLY picked up. I asked about my brother, they said he wasn't showing in the system, so I asked if he could transfer me to the ER as I had already said that's where he was taken, and he did. The guy in the ER picked up, and was the ONLY, nice one! The first guy who picked up, was short and sounded irritated to have to speak with me. They guy in the ER was good and asked for brother's name etc., I gave it to him, and he said it looks like he was taken upstairs, so he transferred me to the department he was taken up too. Well, Jodie in Tower 8, was even LESS, helpful. I told her every, and just asked for his "pin." I said what pin? She said she can't give out any information without having his pin number. Again, I said, WHAT PIN? Then she finally says that he would have given one in the ER. I said I wasn't with him in the ER, and just says again that she can't give me any info without a pin. Mind you all this with a monotone, unsympathetic tone, sounding like she was just as annoyed as the first guy. I have been here and to the ER numerous times myself, and they were a lot better, with better staff, before UPMC took over! I hate this place now!