B

My wife and I stayed at the Doral while I attended...

My wife and I stayed at the Doral while I attended a three-day business meeting nearby. The hotel did not live up to its reputation or our expectations. The facilities are run down and appear to be poorly maintained -- right down to unkempt landscaping. The lodge next to ours was being renovated, but that meant exposure to constant noise, dust, and construction debris. Renovations also impacted food service at breakfast, where the hotel was unable to even offer coffee to guests on two mornings. The concierge was inattentive, and the bell staff careless. The hotel also failed to provide the previously-arranged shuttle service to and from the meeting location for our employees -- causing both inconvenience and delay.

If you come only for the golf, you may be satisfied, as the courses were immaculate. If you need to mix business with pleasure, then go where they are better prepared to provide for that.

Comments:

No comments