Amanda Pierce

Review of ChaCha

I have been a patient of Dr Ciaccia for years with...

I have been a patient of Dr Ciaccia for years without any issue but I recently had a back surgery that left me with nerve damage. This nerve damage has left me with bowel incontinence and i was told to contact my GI. I got a call back from Dr Ciaccia's office and told no i need my neurosurgeon. I went back to him and he suggested I get a new GI. I called Dr. Ciaccia again and got a call back from Nurse Lisa (not nurse practitioner Lisa) she proceeded to tell me that my previous message was rude and continues to tell me how there is nothing they can do for me. She then tells me that my nerve damage is most likely permanent and I need to live with it. She said she will get me an appointment with the Dr so he can tell me the same thing. I have been very scared of this and start to cry and ask her to please help me, that i am so frustrated with the run around from my drs and i just want someone to help me. She set the phone down and walked away...Someone else picked up the line and set an appointment for a MONTH from now. I have never been treated like this by any healthcare professional. I hung up the phone and felt so alone with my medical issues. I have never had any issues with Dr Ciaccia but after being treated so uncaring and so harshly I will never go there again. Thanks Lisa, I hope you feel big and bad and really superior after attacking me today.