R

Rohit Dadlani

3 years ago

Hospitality par excellence

Hospitality par excellence

Overview:
It was a mere 16-hour stay, for us, at the JW Marriott Aerocity in early 2019. We checked in late, at about 5 in the evening and were out by 9 am the next morning. However, that short time was still good enough to savor their top-notch hospitality - Mr. Gaurav Sah being it's flag bearer

Property & Room:
Akin to any JW Marriott, the hotel's structure is impressive, swanky and definitely more than upmarket. The location however can be a tad unimpressive, located an isolated island along with multiple other hotels; it's at least 1 km from the nearest other inhabited area and another 2 kms from the airport terminal - hence there are very limited things you can do outside of the airport, if you don't have a vehicle to your disposal. The rooms are spacious, very well appointed and modern. My room had a view of the parking area of air-force planes and of the runway strip, so if you like gazing at aircraft - the view is perfect :)

F&B
The hotel has multiple dining options, incl. a very well stocked bar. That said, for us, this was high-point of your stay. Being in Delhi, we wanted to experience the local fare, however after giving our car, our mobility was quite limited and neither were we keen to venture out on chilly Delhi night. While speaking with Gaurav (Sah) about his recommendations for local Delhi-ka-khaana, he said most joints were a tad far, so we decided to settle for the hotel's restaurant. And, that's where the surprise came through - Gaurav arranged a platter of chaats to be be made (and quite a few-types at that), which came through to us while we were having our drinks. Just the sheer thought of catering to such an ask and finally providing it in a very eloquent manner. Further, the chaat was both, very delicious and generously plated. The drinks options too were very comprehensive and fairly well priced for a luxury hotel. Finally, the breakfast next morning was typical 5-star Indian spread - with options aplenty across all cuisines and with something & more for everyone's palate

Service & Amenities:
Top-notch service by Gaurav & co. Unfortunately the length of our stay did not permit us to try any specific amenities at the hotel

Overall:
Brilliant service, very good food and perfect luxury more than made up for the fast that this property is a tad far from the city, hence not the best placed, but again the convenience of being next to the airport comes at some cost. All-in-all, excellent hospitality, we'll definitely go back to savor it

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