Update: Joe from the Schomp Service Dept. was very...

Update: Joe from the Schomp Service Dept. was very responsive to our situation, apologized, and is helping us complete the services we purchased in our maintenance package. We really appreciated his call and understanding.

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Original Review: Bottom line, we were fleeced in the sales process and paid $2,400 for $650 worth of services, and now, my 5 phone calls and 3 emails are going totally ignored and unanswered by the staff. We've loved our car - just not our dealership, and now find their advertisements about the "straightfoward process" and "1 rep, 1 hour, 1 price" ideas very disingenuous. Here's the background, if you'd like the full history to understand why this review likely isn't an isolated, one-off experience.

My wife and I purchased a certified, 2014 X1 from Schomp in July 2017. At the time of purchase, our sales rep offered a prepaid service package, which would cover routine maintenance and services through January, 2020.

We asked which routine services would need to performed during the coverage period, based upon an average driver's miles (~10K/year). Our rep was new so she called in a sales manager to help. The manager went down to the service department and had them print out a list of services - multiple oil and filter changes, brake rotor and pad replacements, spark plug replacement, cabin filter, etc. - along with the price for each service, which totaled more than the $2,400 cost of the prepaid service package. We were told we'd not only save money by prepaying for these services, we'd guarantee our rate, as services rates can increase over time.

This seemed like a no-brainer, so we purchased the package. Fast-forward to November 2019. We've received two oil changes (roughly $125 each) and spark plug replacements (roughly $400), for a total of $650 in services. They tell us, "Sorry, the CBS (condition-based servicing) monitor in your vehicle says you don't need services," and refuse to perform the "prepaid services." Another service rep told us, "If you drive your car like hell and really beat it down, maybe we'll be able to do some brake work before your package expires in January."

Again, the bottom line: we were fleeced in the sales process and paid $2,400 for $650 worth of services. Be smarter, learn from our experience, and either avoid Schomp, or don't let them take you to the cleaners.