Matthew Culver

Review of Swissôtel Tallinn, Estonia

I don t understand this hotel, it should be great,...

I don t understand this hotel, it should be great, but there are so many things that just aren t quite right. Keep in mind that this is a 5 star hotel, and therefore should be rated as such. If this was a 3 star hotel and had a reduced rate then I wouldn t mind some of these things.

I m the plus side, I was staying in one of the refurbished rooms. Things still look and feel new, the bed is comfortable, although there isn t a choice of pillows. I would also say that the staff are great, and the bar is nice.

Location is reasonable, a few blocks to the old town, and beside a shopping mall.

On the negative side:
Queues are not uncommon at the front desk.

The bar opens at 1700, so you can t see the sunset in Winter/Spring.

The shower leaks water on the floor, outside the shower because it has been designed poorly, and the floor leans away from the shower so that water ends up in the bathroom floor.

The sink splashes you if you turn on the tap too much, which is easy to do.

You have to ask for water, it doesn t get automatically restocked. This is apparently some huge favour that the hotel will do for us.