Came highly recommended. Was delivered on time.

Came highly recommended. Was delivered on time.
Upon opening the pizzas immediately after delivery guy left, discovered they were all wadded up in the box. Obviously dropped. Not the end of the world, but the phone call to the shop definitely made this a go from disappointment to unbelievable. First person I spoke with didn't really have much to say, but said they would get a new set of pies sent out. 5 minutes later, get called back saying the best they could do was 50% off. Really? Eventually got on with the owner. I was basically told that he runs a small business, they can't afford to send free food, and that the pizza left their store in perfect condition. That was probably true. But that has no weight on what happened en route. But the owner/manager/whatever said that the delivery kid was awesome, trusted him with his life etc, and delivery guy said he didn't drop them, slam on brakes, or whatever.

He said explicitly that he trusted that guy more than me, which I really don't care about. I never asked for free pizza or a refund, but them to be REPLACED. As in, come get this pizza, 100% untouched, and replace it please.

I have ZERO motivation to say that my pizza is ruined. I didn't want freebies, just what I ordered. I gave them $83, I just wanted my money's worth. The kid that delivered it, who I was told would have no motivation, probably dropped it and was covering his butt. I'm not even irritated about that, as people make mistakes. Heck, if the delivery guy said he dropped them, I would have been cool about it. But come on, WHY would I ask for replacements? I guess the guy at the pizza place thought that I could have dropped it and wanted it replaced (was accused of that by the owner) but I'm not really that trashy of a person.

So basically, I went back and forth with this guy for 10 minutes (family watching me, hungry) as his offers went from 50% off, to a free pie, to 2 free pies. At this point, damage was done. I asked if I could send him pictures, he said yes, I sent them. IMMEDIATELY after receiving the pictures, he told me "replacements will be there in 20 minutes". Wether he started believing me or not, I will not take food from this guy. There is no trust in this relationship, and I'm not going to eat or let my family eat any replacements from this shop.

I made my offer: my $ back in trade for 100% of the pizza delivered, or a bad review. Well, you just read this so you know what I got, and my family is eating wadded up pizza that might have been good, but now we are all kinda grumpy. Even more so now that I've read some reviews that say that they received food in bad condition and other issues.

What's more expensive, being an okay company and replacing 3 pies delivered 2 miles down the street, or a bad review? Photos added.