We waited over 2 hours for a text that never came....

We waited over 2 hours for a text that never came. We checked in and got the confirmation text then 2 hours later I go see how far I am on the list only to find out I'm no longer on the list, after waiting outside in the cold. This was my first time trying this place and it's the last no apology only a blank stare from the host. I get it it's valentine's day and you do expect to wait but being skipped is just unacceptable.