Debra Jones

Review of Better Business Bureau - Servi...

I was very disappointed with the way BBB handled a...

I was very disappointed with the way BBB handled a complaint I filed, but then I did a little research on the BBB and discovered how wrong the perception of BBB being an unbiased mediator is. BBB protects the businesses that pay their annual dues to get Accreditation. Search for investigations conducted by CNN or Time among others, they'll open your eyes to how the BBB does business and protects the businesses that fund it's operations. I would not be writing this if BBB had not left their stamp of approval on Prodigy Restoration Group's business. A dissatisfied client of PRG reached out to me to tell me they posted a complaint against this business to the BBB and it was removed. My complaint to the BBB against Prodigy Restoration Group was also closed immediately after the business gave a response, one that was chock full of lies. I do not trust St. Louis BBB's review grading system or their handling of consumer complaints. Angie's List is taking action on my complaint with that local business.