S

Steve Lafreniere
Review of VIA Rail Canada

4 years ago

Horrible service experience!

Horrible service experience!

I went to the little corner when this little station was crowded. After 2-3 minutes I came out of the bathroom and to my amazement, I saw the train passed before my eyes.

No message on the intercom to let people know that the train was about to leave. I didn't have time to wait for the next train, so I had to organize myself differently.

No sympathy from the employee on site. I called Via Rail customer service: they didn't even offer a partial refund.

Friend's tip: don't use the restroom while you're at it.

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