Loved this place for its service and great room up...

Loved this place for its service and great room upgrades however my last 3 visits have been a poor experience. Mainly focused around the spa and certain facilities not working. On my last visit though it was a general average experience. Jacuzzi not working due to high chlorine levels. The room we stayed in had cracks in the walls and wasn't repaired very well at all. We requested an item from the reception to which they were going to call the room with the outcome but they never did. Our room service breakfast order that we paid an additional five pounds for was missing items and had wrong items on it. When we mentioned this on checking out we were very suprised that we were still asked to pay the full charge for the room service and had no apology for the service just a reason of lack of available items. Though we had to submit our order the night before!!!!