Jacqueline Kramer

Review of The Omphoy Ocean Resort Palm B...

If I could put zero stars I would, but I have no c...

If I could put zero stars I would, but I have no choice.

I've stayed at a lot of 4/5 star hotels and have never received the experience I have at this particular hotel. I never write bad reviews, yet alone reviews in general (you can look at my reviews on google). This hotel was above and beyond dreadful. STAY AWAY. Upon arriving my fiance and I received a cold reception from the front desk. Check in was at 3pm, but they did not let us in till 6pm. This was not even the worst part!
After settling in we had a semi upgraded room which was still very small for two people. We got a notice at 8pm when we were about to leave our room for dinner we'd have a fire testing at 10am. We'd just arrived and they wanted to do a fire testing at 10am! We wanted to relax as we were on vacation. Around 9:45 am (earlier then they said) we heard a knock at the door. I put my robe on and there were THREE men in suits at the door as if there was an emergency situation all starring at me. No, they only needed the mechanic who came in played with the fire alarm for 25 minutes while we were lying in bed in our robes and then he finally left.

THEN We received another letter the same night saying there re-checking the fire alarms in the rooms at the same time the next morning. It continues again. We then found out it was only on our floor they had been doing testing! We called and they apologized. Would have been nice to compensate in some way, but that was too extreme for the hotel. Why in the morning would they test the fire alarms and not during the day? and not during the day when guests arent in their rooms? No sleep for two nights! Finally after the third night we were relieved to not get another note under our door about a fire alarm. Nope, the next morning we could hear loud talking from the cleaning people and clashing and banging. We called the front desk and they apologized and had the staff try to be more quiet, which only worked for a few hours.
I could go on and on, but I'm going to go to the important issue, which is why I'm warning you NOT TO STAY HERE.

They designed the furniture in the rooms to be very tight, even in upgraded rooms. I'm 5'5 and 120 pounds. They have these corner of the beds that stick out almost towards the dressers where the tv console is. I hit the bed posts multiple times and severed multiple bruises and scars that are still prevelent on my knees. We went downstairs to speak to the front desk. The manager was VERY rude. I filled out a complaint form. I sent them photos of my bruises, detailed info, and screen shots of other injuries of guests, while doing so an older man and his wife walked in and he had the same scars and bruises on his knees as me. He then exclaimed the same thing happened to him! Funny enough a few weeks ago a friend of ours stayed there and sent us a picture showing he had the bruises They did not help us at all! I spoke to the manager saying how much pain I was in and had stayed there for over a week and half. He slammed the door on my face and I then asked for a higher up manager. He then went to the fron with me privately and I exclaimed how upset I was. I also have a modeling job where my legs will be photographed and had to have this cancelled due to the scarring on my legs (hence losing money). I then asked for some compensation and he was very defensive and said he would give me $100.00 off my entire stay. I spent a hefty amount there and he was defensive and mean. I started tearing up and he continued to raise his voice. I've never been yelled at by any employee at a hotel before especially a manager and I did not raise my voice at him. I filed a complaint with my card company and they continued to deny everything they did.

On top of that once we left, we found a small spider crawling in our bedroom. Why don't they have insect repellent?

I will never go back to that hotel again. I have never felt more un welcomed in a hotel in my life. Run! Dont walk away!