My relative received a download of determination e...

My relative received a download of determination eligibility that stated zero dollars despite their work summary stating their wages for the entire year of 2019 as well as this year's earnings.
It's like DWD doesn't care what you do, they will deny you anyway. This is absolutely rediculous and there should be a HUMAN BEING available to speak with in person or via telephone yo understand why they are FALSIFYING information despite factual information that is reported to them.
I'd rate Zero stars if possible because this is not the first issue a relative has had with the company. Why appeal something that is clearly a Clerical error and not a claimant filing error...