Raymundo Morales

Review of The Liner Specialists

I just wanted to let people know how bad the servi...

I just wanted to let people know how bad the service was. I know why they have less than 3 star review, my mistake was to call them without looking at the reviews. I needed to fix my liner because it was ripped, however they suggested to change the whole liner, (later I learned from other company that it could just be parched. I went with their suggestion and replace the lining however it was not installed properly since they place a bigger one and wrinkles were all over the place. We called to have it fixed but they never gave clear instructions so they had me empty the pool first, then they change their mind and made me fill it up halfway and they put a mark to make sure. At the end the job was not perform efficiently because the guy said that I had to empty even more because he has to go more deep. They said they were going to call me Tuesday but they never did so my brother called and spoke to Frank, the owner who told him that it was normal that wrinkles appear, which is not true because my old liner didn't have any. In fact, when they came the first time, the salesman told me it was a very bad installation on my previous liner, however when my brother spoke to the owner, he mention that they installed that first liner. (I moved in last year and didn't have info on who did the liner) At the end the owner told me that they were going to give me a shot next year in March!!!
By this time I was upset and called the company again, spoke to Steve the salesman and he was upset at me for being upset and told me to relax and calm down. Of course I'm upset with the horrible job they did! I wish I could provide pictures so people see the horrible job! Never calling or recommending this company at all!