Went to the store and purchased two gift boxes for...

Went to the store and purchased two gift boxes for Xmas gifts. Was told I would receive an email with tracking numbers when they shipped. Received nothing. Called. One box had shipped; the other had not. They were sorry. They would ship the second one free but it would not go out until after Xmas. I would receive an email with tracking information for sure this time. Received nothing. Called. The basket had shipped but would take over a week to get there. The first basket took two days. I asked how the fruit could possibly arrive it decent condition after sitting in a truck for over a week. Sun Harvest s response: silence followed by Well, it s too late now. If it s no good, we ll ship another. Are they kidding? How many phone calls and trips to the store do they expect someone to make simply to buy a gift basket?

I have always enjoyed visiting their retail store, although the prices are exorbitant. But the place is staffed by incompetents. Stay away if you are planning to ship anything.

UPDATE: After receiving the response from Sun Harvest, things went from bad to worse. They had promised to send the second gift basket out after Christmas on Dec 27th and, in fact, told me they had send it out on Dec.27th, when I called to check on it.

Wrong! They created a label on the 27th but didn t send out the fruit until January 2nd. Now the Xmas present won t arrive until January 8th, according to Fedex. Unfortunately the recipients will now be out of town when the package arrives so the fruit will sit rotting on their porch. So thank you, Sun Harvest, for your help. A job well done! A very belated Christmas gift of rotting fruit.