Horrible service, incompetent staff.

Horrible service, incompetent staff.

My fiance had his bike serviced there twice. The first time was to have a new rear tire put on. When he made the appointment he made sure to specify that it was a rear specific tire as the rear tire is slightly bigger than the front. After sitting at the shop for several hours waiting on the job to be done, the service person comes over and tells us it's almost done. Then she comes back a few minutes later to tell us that they made a mistake and swapped out the front tire, not the rear. Mind you, the rear tire was in far worse shape since the front tire had been changed a few months prior. So we got stuck waiting there for another hour and a half while they fixed their mistake. They gave us some extra points for their rewards system to try to make up for it so we decided to give them another chance. Yesterday the bike went in to have the clutch cable replaced as he had just put on longer handle bars and he needed a longer clutch cable. This morning he gets a call saying the bike was done, they were just working on a quote for some other work they recommended he get done and they would call him back soon with a quote. Two hours later when he hasn't heard from them he calls back and the woman says "oh I'm sorry I got distracted, I'm working on the quote now I'll call you back shortly." Half an hour later she calls back with an outrageous quote so he tells her he doesnt want the work done and he'll come get the bike. She tells him they just need to wash it and it will be ready. Another half hour later she calls and tells him it doesnt have any fluid in it in case he wanted to have the work done so they wouldn't have to charge him twice for filling the fluids. She said she would call him back when it was ready. 4 hours later when he hadn't gotten a call back he got a ride to the shop, where she informed him that the brake job was almost done (the work he said he didnt want done) and it was almost ready. He then explained how he told them he didnt want this done and how they had screwed up AGAIN, and the woman just argued with him and told him that's not how it happened. So he got stuck paying for work he didnt want done. We will NEVER go to Mike's famous again for service work, and I doubt we will go there to purchase a bike. There are other harley shops we can check out and we would rather make the extra drive than deal with the terrible service at Mike's.